Saturday, 25 April 2020

Message From Pure Radiance and Canada Post

Dear Valued Customers,

Canada Post has advised us that they are experiencing higher than normal parcel processing. Not to worry, packages will arrive safely however, you may experience slight delays with the expected arrival/delivery times.

Note that we have been working hard to re-stock, so for those of you that are beginning to run low on your product(s), we recommend placing your order with additional time to avoid running out and allowing for the additional shipping time.

Note that some products may still become temporarily unavailable due to high demand. If you are waiting for an item that has suddenly become out of stock, we recommend checking back with our website on a weekly/ bi-weekly basis to see if the item has been replenished. We sincerely appreciate your understanding and patience during this time. We are working with our suppliers to get our ingredients as quickly as possible to replenish these items as our suppliers are also experiencing their own delays.

We recognize that this is a challenging time for all customers, businesses, suppliers, couriers and essential service providers, but please know that we remain deeply committed to safety, increased cleaning protocols, social distancing measures, non-contact local drop shipping deliveries and to ensure that our business remains open. Our customers are the heart of our company and we look forward to continuing to serving you. We thank you again for your patience and understanding with these matters that are out of our control during this time, and for your continued business and support.

A friendly reminder that all of our orders come with tracking information so you may track your orders directly through the email that we send you (or) you may sign up for email notifications by going directly to the Canada Post Tracking link below. Simply enter the tracking number that we have provided you with, then once entered, select "email notifications", enter your email address and then click "save". You will then be emailed delivery updates including any exceptions or possible delays that may occur regarding your package. 

Canada Post Tracking

Watch Canada Posts video message on U Tube by clicking on this link:
Video Message From Canada Post

Love your skin, Stay safe and healthy,

Pure Radiance Natural Skin Care

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