Saturday, 24 October 2020

Update and New Products

Update and New Products

Dear Valued Customers,

We at Pure Radiance Natural Skin Care would like to take this opportunity to say thank you. This has been a challenging year so far for everyone and we are very thankful for our customer's continued support, loyalty and understanding during these trying times. We appreciate the positive feedback we have received from many of you!

Challenges have been across the board.  Some of our suppliers shut down causing product unavailability, shortages, an increased demand/cost and a scramble to find new suppliers for plastic bottles, caps, glassware and certain ingredients... many companies are also working with fewer employees so that they can maintain social distancing and safety measures, therefore decreasing their production capacity and ability to ship products in a timely manner... flights have been delayed or cancelled, affecting international orders... unfortunately, we too have experienced product shortages, out of stock notices, and temporary (possibly permanent) changes to some of our product packaging (jars/bottles/labels).

On a more positive note, we have increased our safety policies and protocols; have been busier than usual as more people are shopping online, and have been fortunate to have been able to have minimal delays between ordering and shipping times.

We are also pleased to announce that we have 6 new products available as of Monday October 26, 2020 (Firm Body Contour Milk Cream and Hyaluronic Acid Lip Balm with SPF in 4 different flavors) and a few others in the works. Visit our shop page for all products or individual listings for full details.

In addition, with more people shopping online with their credit cards, we have also increased our security services division to protect customers from the possibility of online fraud/ stolen card usage. If our system picks up notifications, you may be contacted to verify that your information is correct or that you have authorized your order- please do not be alarmed by this. A simple email returned to us will confirm your order and protect you from the possibility of someone else possibly gaining unauthorized access to your credit card. Please ensure that is in your "safe" list so that incoming messages are not accidentally filtered into spam folders.

We continue to offer our drop shipping to local customers that request this service on the special instructions section of their invoice (see shipping page for more details). Note that at this time, drop shipping has a no contact policy and orders will be left at the arranged location by a "masked" employee. For orders being delivered to a business, their staff must also be wearing a mask to greet our delivery person. This is not our ideal way of dealing with our customers but we feel that it is the best way to take the highest level of safety standards for both our customers and employees.

We hope you and your families are all well and we look forward to continuing to serve you. We thank you again for your support, feedback, product suggestions and well wishes! If you have any questions, feel free to contact us.

Love your skin...

Pure Radiance Natural Skin Care

Saturday, 25 April 2020

Message From Pure Radiance and Canada Post

Dear Valued Customers,

Canada Post has advised us that they are experiencing higher than normal parcel processing. Not to worry, packages will arrive safely however, you may experience slight delays with the expected arrival/delivery times.

Note that we have been working hard to re-stock, so for those of you that are beginning to run low on your product(s), we recommend placing your order with additional time to avoid running out and allowing for the additional shipping time.

Note that some products may still become temporarily unavailable due to high demand. If you are waiting for an item that has suddenly become out of stock, we recommend checking back with our website on a weekly/ bi-weekly basis to see if the item has been replenished. We sincerely appreciate your understanding and patience during this time. We are working with our suppliers to get our ingredients as quickly as possible to replenish these items as our suppliers are also experiencing their own delays.

We recognize that this is a challenging time for all customers, businesses, suppliers, couriers and essential service providers, but please know that we remain deeply committed to safety, increased cleaning protocols, social distancing measures, non-contact local drop shipping deliveries and to ensure that our business remains open. Our customers are the heart of our company and we look forward to continuing to serving you. We thank you again for your patience and understanding with these matters that are out of our control during this time, and for your continued business and support.

A friendly reminder that all of our orders come with tracking information so you may track your orders directly through the email that we send you (or) you may sign up for email notifications by going directly to the Canada Post Tracking link below. Simply enter the tracking number that we have provided you with, then once entered, select "email notifications", enter your email address and then click "save". You will then be emailed delivery updates including any exceptions or possible delays that may occur regarding your package. 

Canada Post Tracking

Watch Canada Posts video message on U Tube by clicking on this link:
Video Message From Canada Post

Love your skin, Stay safe and healthy,

Pure Radiance Natural Skin Care

Monday, 6 April 2020

Payment Processor Addition

Payment Processor Addition:

Dear Valued Customers,

We have updated our payment options and have added an additional payment processor for those customers who do not have a PayPal account. The following is an updated list of our secure payment options and their descriptions:

-PAY PAL: PayPal secure payment processor allows customers to make payment with Canadian and/or non Canadian credit cards (Visa, Master Card. American Express or Discover) as well directly from their PayPal account (funds in account or payment withdrawn from bank account). Accounts are free to set up with no fees to customer.

-INTERAC E TRANSFER ($1 discount for using this payment method- Online Canadian participating banking institutions only)- Select Interac E Transfer as your payment method and we will send payment instructions to your email (amount, instructions etc.) Payment is due within 24 hrs of submitting order. If you have not received our instructions, please check your spam box and ensure that is in your safe sender/ receiver address list.

-SQUARE: For those that do not have a PayPal account, Square secure payment processor works with most Canadian and non-Canadian issued credit cards (Visa, MasterCard, American Express, Discover). No Account required.

We thank you for your continued support and look forward to serving you.

Stay safe and healthy.

Love your skin,

Pure Radiance Natural Skin Care

Tuesday, 24 March 2020

Information/ Resources/ Stock

Information/ Resources/ Stock- COVID-19

Dear Valued Customers,

At Pure Radiance Natural Skin Care, it has become clear that the world is facing an unprecedented challenge. Like you we want to do what we can to keep the health and safety of our customers, staff and communities safe and healthy.  Pure Radiance Natural Skin Care would like to let you know that from the onset of the COVID-19, we have been listening to the appropriate sources for accurate and up to date information and our preparedness plan reflects those inputs. As things evolve we are actively monitoring the situation, assessing and minimizing risks.

Note that we have a stringent, well-established cleaning protocol already in place to ensure the safety of our customers, staff and communities and rest assured we have implemented all guidelines and recommendations of the CDC, Public Health and Government and will continue to do so.

Please note that some items may become temporarily unavailable due to high demand. Rest assured that we are doing our best to restock as quickly as possible. We sincerely appreciate your understanding and patience during this time.

We recognize that this is a challenging time for all and we remain deeply committed to safety. Our customers are the heart of our company and we look forward to continuing to serve you.

Take care of yourselves and each other,

Pure Radiance Natural Skin Care

Additional Resources:

Canada Post:

Public Health Ontario

Centre for Disease Control and Prevention (CDC)

Government of Canada

Monday, 23 December 2019

Happy Holidays

From our family to yours... Happy Holidays, Merry Christmas or Happy Hanukkah!
Pure Radiance Natural Skin Care
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